Terms and Conditions

General  Terms and Conditions

You have the right to cancel your order at any time up to seven working days from the day after receiving the goods. You may cancel either in writing, by e-mail, fax or post to the addresses given in the 'Contact Us' page. We guarantee to refund the full purchase price within 30 days of cancellation.

Any such unwanted goods remain the property of Templewood Miniatures incorporating Fine Flowers In Miniature and must be returned to us at your own expense, unused and in perfect condition. If they are not returned we will collect them and deduct the direct cost from the refund.

Refunds will only be made to the original credit/debit card account or by cheque made payable to the original cheque signatory.

This guarantee is in addition to your statutory rights as a consumer.

PURCHASING GOODS FROM US

We welcome Credit/Debit cards from Mastercard, Maestro, Visa, Visa Electron, Solo, JCB Cards and American Express.

We use Pay Pal to process your credit card payments, this is a secure site with a very strong encryption system.

Credit/Debit card numbers are sent encrypted to Pay Pal's secure server. They only send us details of your order plus name and address details.

If you are not happy ordering on line, we are happy to accept Credit/Debit card payments over the telehone or by post. Please do not e-mail your credit/debit card details, this is not a safe method for payment.

We cannot accept any other methods of payment other than those mentioned.

DELIVERY

We aim to post your order, using Royal Mail - First Class Post or International Post, within 5 days of receiving it.

We charge £3.00 Post and Packing for order in the UK, £4 shipping to Europe and £6 shipping to the rest of the world, whatever the size of your order

If any item is not in stock we will e-mail you to let you know, giving you the option to cancel your order.